Useful Contacts over Christmas and New Year

Local

Chorlton and Didsbury Foodbank

Christmas Opening Times 2024

Tuesday 24th December – Open for deliveries AND clients

Wednesday 25th December – CLOSED

Friday 27th December – CLOSED

Tuesday 31st December – Open for deliveries AND clients

Wednesday 1st January – CLOSED

Friday 3rd January – Open for clients

Back to normal operating times on 06 January 2025

Housing

If you’re worried about someone you’ve seen sleeping rough, you can connect them with local services that can support them through StreetLink. If you’re at risk of sleeping rough, you could get a place to stay in a hostel, night shelter, refuge or bed and breakfast if you’re homeless.

If you think you might lose your home, get in touch with us quickly. The sooner you contact us, the more likely we are to find a way to help you keep your home.

You can also get help from Shelter if you’re worried about housing.

Southway Housing

Usual Southway services will be closed for the Christmas/New Year break.

Customer Hub phonelines closed:

Tuesday 24 December 11.30am – 8.00am Thursday 02 January

Customer Reception closed:

Midday Tuesday 24 December – 9.00am Thursday 02 January

If you need to book an emergency repair during this time, call 0161 448 4200.

Great Places

Their offices will be closed over the Christmas and New Year period from Tuesday, 24 December 2024 from 12 noon until 8am Thursday, 2 January 2025.

During this time they will be operating an Emergency Only Service.

If your repair falls into the emergency category you can call them on the local rate number 0300 123 1966.

You can also email emergencies to emergencyrepairs@orbisprotect.com who work on their behalf, they usually respond to emails within 30 minutes.

Your Housing Group

If your repair falls into the emergency category you can call them on 0345 345 0272.

Johnnie Johnson Housing

Their emergency repair team is the quickest way to get in touch is by calling their Customer Experience Team on 0345 305 5335.

MSV Housing

MSV’s Service centre closes at 12 noon on Christmas Eve (24th Dec 2024) and reopens Thursday 2nd Jan 2025 at 08:30am.

Emergency repairs: 0161 226 4211

Jigsaw

Please note, from Tuesday 12.30pm 24 December 2024 (Christmas Eve) and during the festive period, they will be providing restricted services, including an Emergency Repairs service.

Normal services will resume from Thursday 02 January 2025.

If you need to report an EMERGENCY repair during this time, please call 0800 234 6826.

You can report non-urgent repairs, pay rent and access other services on their website or by using ‘My.Jigsaw’, their online services available 24/7. If you haven’t already registered, it’s quick and easy to do!

Manchester City Council

Emergency Contacts

Cost of Living Helpline
If you’re a Manchester resident and you’ve found that increases in food and energy bills mean you’re really struggling financially, help is available. Call 0800 023 2692 from 9am to 4.30pm on 27, 30 and 31 December for support during the festive period.

Bin Collections over Christmas and the New Year
During the weeks including the dates 25 December and 1 January, the days when your bins are emptied may change due to how bank holidays fall:

No change to collections on Monday 23 December and Monday 30 December

No change to collections on Tuesday 24 December and Tuesday 31 December

Wednesday collections move to Friday 27 December and Thursday 2 January

Thursday collections move to Saturday 28 December and Friday 3 January

Friday collections move to Sunday 29 December and Saturday 4 January

If you are still unsure, you can find out more information here.

Greater Manchester Combined Authority (GMCA) has also produced a Winter Wise booklet and conversation guide, specifically tailored to help older people across Greater Manchester. You can access those documents here: Winterwise guide – Greater Manchester Combined Authority (greatermanchester-ca.gov.uk)

Access to health services
Please check the Greater Manchester Integrated Care Partnership website for details about how people can access primary care services and for pharmacy opening times over the Christmas and new year period.

National

Domestic Abuse & Sexual Violence

Refuge National Domestic Abuse Helpline

Support for women who have experienced domestic abuse and violence. Available 24/7 over Christmas.

Call free on 0808 2000 247

Young People

Childline

Helpline and online support for under 19s in the UK. Open 24/7 during Christmas.

You can talk about anything. Whether it’s something big or small, their trained counsellors are here to support you.

Childline is free, confidential and available any time, day or night. You can talk to them:

by calling 0800 1111

by email