Useful Contacts over Christmas and New Year 2025

Local

Open as normal during the Christmas period. Only exception:

Friday 26th December: CLOSED

Housing

If you’re worried about someone you’ve seen sleeping rough, you can connect them with local services that can support them through StreetLink. If you’re at risk of sleeping rough, you could get a place to stay in a hostel, night shelter, refuge or bed and breakfast if you’re homeless.

If you think you might lose your home, get in touch with them quickly. The sooner you contact them, the more likely they are to find a way to help you keep your home.

You can also get help from Shelter if you’re worried about housing.

Southway Housing

Regular Southway services will be closed between Christmas and New Year. Customer Hub phonelines and the Customer Reception at their Southern Gate office will close at 12.30pm on Wednesday 24 December.

The Hub phonelines will reopen to take your calls and messages at 8am on Friday 2nd January. The Customer Reception at their Southern Gate office will reopen at 9am on that day.

They will be operating an out of hours service over the Christmas and New Year period, for emergency repairs only. If you need to book an emergency repair, please call them on 0161 448 4200.

You can find out more about their Emergency Repairs Service here.

Great Places

Their offices will be closed over the Christmas and New Year period from 2pm on Wednesday, 24 December 2025 until 8am Monday, 5 January 2026.

During this time, they will be operating an Emergency Only Service.

If your repair falls into the emergency category you can call them on 0300 123 1966.

Your Housing Group

If your repair falls into the emergency category you can call them on 0345 345 0272.

MSV Housing

MSV’s Service Centre will close at 1pm on Christmas Eve (Wednesday 24 December).

During the festive break, their out-of-hours service will be available for emergency repairs only.

If you have an emergency repair that cannot wait, please call 0161 226 4211.

They will reopen at 9am on Friday 2 January 2026.

Manchester City Council

Emergency Contacts

Cost of Living Helpline

If you’re a Manchester resident and you’ve found that increases in food and energy bills mean you’re really struggling financially, help is available. Call 0800 023 2692 from 9am to 4.30pm on 29, 30 and 31 December for support during the festive period.

Bin Collections over Christmas and the New Year

No change to collections on Monday 22 December and Monday 29 December
No change to collections on Tuesday 23 December and Tuesday 30 December
No change to collections on Wednesday 24 December and Wednesday 31 December
Thursday collections move from Thursday 25 December to Saturday 27 December and Thursday 1 January to Friday 2 January
Friday collections move from Friday 26 December to Sunday 28 December and Friday 2 January to Saturday 3 January

Check your bin days.

Access to health services
Please check the Greater Manchester Integrated Care Partnership website for details about how people can access primary care services and for pharmacy opening times over the Christmas and new year period.

National

Domestic Abuse & Sexual Violence

Refuge National Domestic Abuse Helpline

Support for women who have experienced domestic abuse and violence. Available 24/7 over Christmas.

Call free on 0808 2000 247

Young People

Childline

Helpline and online support for under 19s in the UK. Open 24/7 during Christmas.

You can talk about anything. Whether it’s something big or small, their trained counsellors are here to support you.

Childline is free, confidential and available any time, day or night. You can talk to them:

by calling 0800 1111

by email